Shipping & Delivery Time
In-stock items ship within 48 hours. Transit time is from 2 to 7 business days for your shipment to reach you from California via UPS Ground. Special orders or custom orders can take up to 10 business days to ship.
FREE. White glove delivery available in some areas for additional charge. Please contact us for information. Parts of Southern California qualify for free white glove service.
Alaska and Hawaii call or email for shipping quote.
Exception for Southern California, inside delivery and set up is free from Santa Barbara to San Diego.
We will notify you if an item is backordered, along with the expected shipment date. In-stock items from your order will ship right away, and there will be no additional shipping charges for your backordered item. You will only be charged for shipped items.
ACCEPTING YOUR DELIVERY AND DAMAGED SHIPMENTS
We at PJs Sleep & Home strive for total customer satisfaction. We make every effort to work together with our customers to make each purchase a positive experience. We carefully inspect our shipments before they leave our warehouse.
At the time of delivery, the carrier will provide you with a Bill of Lading and Delivery Receipt. Please thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. Open all packaging and inspect for any internal damage. If you are holding your purchase or you are waiting on completion of a home improvement project, DO NOT WAIT to inspect the item.
Items rarely get damaged in shipping; however, if damage does occur, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt for us to be able to file a claim with the carrier and to assist you with a return, replacement or replacement parts. *** If you do not have time for an inspection or the driver rushes you; YOU MUST WRITE "subject to inspection" next to your signature on the Delivery Receipt and BOL it is also helpful if you take a photo of the damage. ***
If your shipment is severely damaged, refuse your delivery, note the BOL “refused due to damage” and contact us immediately.
Also, notify us within one business day of all damages, defects or missing pieces. After one business day, you will be financially responsible for any replacement part(s).
If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue.